All pre-orders are final and non-refundable, except in case of official product cancellation by the publisher.
1. Purpose of pre-orders
Pre-orders allow you to reserve a product before its official release. This reservation secures your spot in our stock allocation, within the limits of the planned quantities. Validating a pre-order implies full and unreserved acceptance of these terms.
2. Payment
- Full payment is required at the time of pre-order to validate the reservation.
- No reservation is confirmed until payment is effectively received.
- The price paid at the time of pre-order is final and guaranteed.
- In the event of a subsequent price increase, no additional amount will be charged.
- In the event of a price decrease, the difference will not be refunded.
- In the event of official cancellation of the product by the publisher, the full amount of the pre-order will be refunded.
3. Timeframes and shipping
- The release and delivery dates provided are estimates based on information from the publisher or distributor and are subject to change.
- PokeAlp cannot be held liable for delays attributable to the publisher, the distributor, the carrier, or any cause beyond its control.
- Shipping takes place as soon as the allocated stock has been fully received.
4. Cancellation and refund
- Pre-orders are final and non-refundable, except in case of official product cancellation by the publisher or confirmed permanent unavailability.
- In such exceptional cases, a full refund is issued to the original payment method.
5. Mixed orders (pre-order + in-stock items)
- An order containing both pre-order items and in-stock items will be shipped in a single shipment, once all items are available.
- To receive in-stock items without waiting, we recommend placing a separate order.
- A split shipment requested afterwards will incur additional shipping fees, payable by the customer.
6. Changes to these terms
PokeAlp reserves the right to amend these terms at any time. Any change applies only to pre-orders placed after the update.
7. Contact
For any question regarding a pre-order, please contact us at contact@pokealp.ch.
