1. Delivery Areas

We currently ship to Switzerland, France, Germany and the rest of Europe. If your country is not among the destinations offered at checkout, please contact us at contact@pokealp.com to explore other shipping options.

2. Shipping Times

Order processing: all orders are normally processed within 1 to 3 business days after payment confirmation.

Estimated delivery times after shipment:
Switzerland: 1 to 3 business days.
France and Germany: 3 to 7 business days.
Rest of Europe: 5 to 10 business days.

These times are estimates and may vary depending on your location and the shipping method chosen. PokeAlp cannot be held liable for delays attributable to the carrier, customs processing or any event beyond its control.

For shipments to the European Union, products are shipped from Switzerland and customs clearance is handled by PokeAlp. The VAT of the destination country is included in the displayed price, and any customs duties are calculated and paid at checkout. No additional charges will be requested from you upon delivery.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the parcel and the destination. Delivery is free in Switzerland for orders of CHF 200 or more, and in France and Germany for orders of CHF 500 or more (amount converted into the currency of your order at the time of payment).

4. Order Tracking

As soon as your order has been shipped, you will receive a confirmation email containing a tracking number so you can follow your parcel.

5. Delivery Issues

If you do not receive your order within the estimated time, if your parcel is damaged on receipt, or if you encounter any other delivery issue, please contact us at contact@pokealp.com within 48 hours of delivery (or of the estimated delivery time being exceeded), with supporting photos where applicable.

For customers residing in the European Union, PokeAlp bears the risk of loss of or damage to the parcel until it is physically received by the customer or a third party designated by the customer (other than the carrier), in accordance with the applicable mandatory provisions.

We will assist you as quickly as possible to find a solution (replacement, refund or investigation with the carrier).

6. Returns and Exchanges

For information on how to make a return or exchange, please refer to our Return and Refund Policy.

7. Contact

For any question about this shipping policy or your order, please contact us at contact@pokealp.com or via the contact form available on the website.